Founded in 1982, innovation has always been at the forefront for Cofidis France. It introduced a totally new concept: consumer lending exclusively by telephone. COFIDIS developed unique expertise in direct to consumer lending and personalised remote customer relations management.
Cofidis’s historical heartland is in the North of France, and people have always been a core value for the company. The Group continues to strive to provide support to customers and employees alike to meet their changing needs at different life stages.
With its history as a leader in the distance selling market, customer relations have always been key to its expertise and strategy. Customer relations excellence is the focus of our drive to improve professional standards, empower staff and boost our local presence with customers. Receiving the “Customer Service of the Year” award in 2015 illustrates the success of this policy.
Dedicated B2B CRM teams
Our dedicated partnership teams have achieved very successful results with our partners, such as MDA, Bouygues Télécom and Atol. The retail chain offers a range of products and services aligned with the needs of its potential partners, across all distribution channels. COFIDIS France has invested in personalised partner relationship management with a fully dedicated after-sales team available from 8am to 8pm, Monday to Saturday.
Combating excessive debt: a central issue
As part of our efforts to tackle the problem of excessive private debt, COFIDIS and Monabanq. signed a partnership agreement with the French regional debt support network, CRESUS (Chambre Régionale du Surendettement Social).
*Credit Institution category – Inference Operations – Viséo Conseil research conducted from May to July 2014, using mystery customers, with 215 contacts by telephone, email, Internet and social networks.