Ensure excellence in our Customer Relationship management
Our brands are deeply engaged in the continuous improvement of our Customer Relationship quality, and they all care about Customer Experience, it is truly a major component of the sustainable developement strategy of the Group.
In order to achieve this, our customer services are driven by customer satisfaction: European satisfaction barometer, telephone surveys… Cofidis and the other brands have a large range of solutions to measure their clients’ satisfaction and consider with them optimizations, on products as well as on services.
This year again the Group received numerous awards. We are very proud of these awards, that show our continuous commitment to exceed our customers’ expectations.
• For the 6th time in a row, Cofidis Portugal has been awarded “Escolha do Consumidor”, and for the first time in 2018, it won the “Cinco Estrelas” Price in the “Consumer Credit” category.
• In 2018, Cofidis France has gained for the 7th time the “Elu Service Client” Award in the “Credit Institution” category, and Monabanq won the same Award in the “Online Bank” category.
• Monabanq has also been elected Best European Bank in the “World’s Best Banks 2019” ranking issued by the American magazine Forbes, et wins the “Trophée Qualiweb” for the best online customer service.
• Cofidis Hungary competed for the first time for the “Excellence of Customer Service” Prize and got the top position!
• For the 4th year in the raw, L’Istituto Tedesco has provided Cofidis Italy with 2 awards: Excellente assistance client and Excellente communication client
All these wonderful rankings reward the great work of our agents, who daily deliver a personalized relationship and a high quality service. They also proove the long-lasting trust that our customers have in our brands.