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Strengths and advantages
 Distance selling and
customer credit management
Risk management
Distance debt recovery |
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The technical expertise, COFIDIS's core know-how
Specific technical expertise and a range of appropriate products have enabled COFIDIS to become THE reference in distance credit selling and management:
Distance credit selling
COFIDIS only sells its products at distance, without sales outlet or network, using direct marketing techniques focusing on rapid request processing. |
Customer relations
An objective : to create a human and personalised relationships at a distance.
Customers can open or manage their account from their homes or elsewhere by a simple phone call, thanks to the professionalism of the commercial advisers, or through high-performance Internet sites. |
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Risk management
Lending money to someone that you do not see and that you do not know is a challenge that COFIDIS undertakes successfully.
Since 1982, COFIDIS has put in place the means and procedures enabling it to analyse credit requests in order to reduce to a minimum the risk of non-payment in the interests of both the customer and lender by:
Developing reliable statistical tools tools in the area of repayment probability: rating and expert system
Rigorous investigation : request for precise means of identification, systematic consultation of payment incident files.
Personalised analysis of customer files by teams of advisers specializing in credit granting |
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Know-how in distance debt recovery
Distance credit selling implies distance recovery of overdue amounts. COFIDIS has developed a number of specific recovery techniques adapted to its contact means: mail and telephone.
Listening and analytical skills, along with adaptability, are essential to COFIDIS staff so that they can rapidly pinpoint customers' problems and expectations to find a repayment plan adapted to their personal situation. Understanding a specific situation is the key to finding the best solution.
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Version française